Purchasing & Shipping

Shipping Policy 

Orders cannot be changed, modified, or canceled after checkout has been completed.

Orders with standard shipping will usually be processed and shipped within 2-5 business days. Orders placed with expedited shipping before 12 PM MT will be shipped the same day. Processing and shipping times do not include weekends and holidays, which may delay your order. Other variables out of our control, including inclement weather, may have an impact on shipping times.

You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to customerservice@ellebleu.com and we will provide you with the shipping information for your order.

If your order has different billing and shipping addresses, we will reach out to you to confirm your order. We do this in an effort to minimize fraud, and to confirm the shipping address. We employ an address verification service in partnership with the USPS or UPS to automatically verify all addresses. If our automated systems cannot verify your shipping address, we will contact you to verify your shipping address. Both of these situations may delay the processing and shipping times for your order if we cannot reach you prior to shipping your order.

Please advise if you need your order by a certain date, contact us BEFORE your order is placed to make arrangements.

If we receive a package back from the shipping carrier due to the address provided being undeliverable, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped. For any returns on that order, we are unable to refund the cost originally paid for shipping.

Standard Shipping

All orders shipped within the continental USA over $150.00 receive free standard shipping.

Orders shipped via standard shipping will be processed and shipped as soon as possible, and will be received within 3-10 business days. The cost for Standard shipping on orders under $150.00 is $6.95.

Expedited Shipping

We offer expedited shipping for all orders in the United States, you may select the option to pay an additional $20 at checkout to have your order expedited. Once the item is shipped you should expect to receive your item within 2-3 business days with expedited shipping. Please note the shipping time is estimated after your order has shipped out of our warehouse, not from the time the order is placed.

Although we provide estimates of the number of days your order will take to arrive, we cannot guarantee your order will arrive within those quoted timeframes. We process and ship most orders within 24 hours. We do not ship on weekends and holidays, which may delay the processing and shipment of your order. Shipping & handling delays, although infrequent, may delay your order.

Coupon Codes

Coupon codes cannot be combined with other coupon codes to purchase merchandise EXCEPT when the customer has been given a store credit coupon code, which can be combined with another coupon code. Discount coupon codes do not apply to sale items unless stated otherwise. Store credit coupon codes apply to all items; full price and sale items.

Return Policy

If for any reason you are not satisfied with your purchase, you can return your items for store credit within 30 days of receiving your order.  For more information, check out our returns page.