Purchasing & Shipping

Orders cannot be changed, modified, or canceled after checkout has been completed.

Orders with standard shipping will usually be processed and shipped within 2-5 business days. Orders placed with expedited shipping before 12 PM MT will be shipped the same day. Processing and shipping times do not include weekends and holidays, which may delay your order. Other variables out of our control, including inclement weather, may have an impact on shipping times.

You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to customerservice@ellebleu.com and we will provide you with the shipping information for your order.

If your order has different billing and shipping addresses, we will reach out to you to confirm your order. We do this in an effort to minimize fraud, and to confirm the shipping address. We employ an address verification service in partnership with the USPS or UPS to automatically verify all addresses. If our automated systems cannot verify your shipping address, we will contact you to verify your shipping address. Both of these situations may delay the processing and shipping times for your order if we cannot reach you prior to shipping your order.

Please advise if you need your order by a certain date, contact us BEFORE your order is placed to make arrangements.

If we receive a package back from the shipping carrier due to the address provided being undeliverable, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped. For any returns on that order, we are unable to refund the cost originally paid for shipping.

Orders shipped via standard shipping will be processed and shipped as soon as possible and will be received within 3-10 business days. 

We offer expedited shipping for all orders in the United States, you may select the option to pay at checkout to have your order expedited. Once the item is shipped you should expect to receive your item within the time stated. Please note the shipping time is estimated after your order has shipped out of our warehouse, not from the time the order is placed.

Although we provide estimates of the number of days your order will take to arrive, we cannot guarantee your order will arrive within those quoted timeframes. We process and ship most orders within 24 hours. We do not ship on weekends and holidays, which may delay the processing and shipment of your order. Shipping & handling delays, although infrequent, may delay your order.