FAQs


What currency do we use? - all orders are processed in USD

What payment methods are accepted? - credit card, paypal, afterpay

When will my order ship?  - all orders ship within 5-10 business days. Once your order ships, the delivery time will depend on the courier used.  Any additional shipping costs are nonrefundable. 

What size should I choose? -  We have a standard size chart along with fit in the description of all shoes.  If you have any questions, please feel free to contact us at customerservice@ellebleu.com

What if my package is lost? - Elle Bleu is not responsible for lost or stolen items.

Where can I use my Elle Bleu gift card? - Gift cards purchased at ellebleu.com are redeemable on only our official site.

I ordered something and now it is on sale.  Can I price match? - Unfortunately we do not offer price adjustments on previously purchased items.  We apologize for the inconvenience.


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