FAQs


What currency do we use? - all orders are processed in USD

What payment methods are accepted? - credit card, paypal, afterpay

When will my order ship?  - all orders ship within x business days. Once your order ships, the delivery time will depend on the courier used.  Any additional shipping costs are nonrefundable.  We do not offer express shipping at this time.

What size should I choose? -  We have a standard size chart along with fit in the description of all shoes.  If you have any questions, please feel free to contact us at customerservice@ellebleu.com

What if my package is lost? - Elle Bleu is not responsible for lost or stolen items.

Where can I use my Elle Bleu gift card? - Gift cards purchased at ellebleu.com are redeemable on only our official site.

I ordered something and now it is on sale.  Can I price match? - Unfortunately we do not offer price adjustments on previously purchased items.  We apologize for the inconvenience.

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